החזרה והחלפה של מוצרים
* כל פריט חדש, אשר לא היה בשימוש ניתן להחלפה עם אריזתו והקבלה המקורית תוך 14 ימים קלנדריים מיום הרכישה.
לאחר מכן, לא ניתן להחליף את הפריט.
* דמי ביטול עסקה על פי חוק 5%.
* על הזמנות מיוחדות כגון: התאמת מידה, עיצוב אישי וכו', לא ינתן החזר כספי כלל ולא תהיה אפשרות החלפה.
* רכישת תכשיט מעל 3000 ₪ ללא אפשרות החזר.
הר"מ לפי חוק הגנת הצרכן
אחריות על המוצרים ניתנת למשך חצי שנה, תוך הקפדה של הלקוחה על הכללים הבאים:
לא נעשה שימוש בבושם על התכשיטים,
לא בא במגע עם כימיקלים וחמרי נקוי כמו כלור(בריכה) וכד'
אין לשפשף עם תכשיט אחר או לשטוף כלים, עבודות בית וכד'
מדיניות זו אינה מכסה נזק או אובדן הנובע כתוצאה משימוש לא נכון בפריט וגרימת נזק בשוגג או באקראי.
You are welcome to place your secured order.
Please provide your details: full name, address and phone number.
Since the items are handmade manufactured and made by order
it will take up to 14 working days.
When your item ships, you will receive a confirmation email
along with a tracking number.
It can take from three to five days express shipping with DHL.
Shipments are sent to the address you provide, so please make
sure it is current and correct.
Shipping worldwide are due to DHL shipping costs.
International duties, import fees and any additional local taxes that
your country or state applies are not included and are the
Orders to countries outside Israel may be subject to import duties
and/or taxes, which are applied when your package reaches your country.
Your order is shipped on a Delivery Duty Unpaid basis.
We are unable to estimate the amount of duties and taxes your
package will incur as these charges are imposed directly by your
Payment of these is necessary to release your order from customs.
For more information, please contact your local customs office.
Thoughtful care is taken to ensure your items arrive safely at their destination.
Items are beautifully wrapped and boxed and/or
bubble wrapped to provide security and protection during shipping.
Volume discounts are available: 10 items or more.
Contact me for a quote.
Refunds are accepted in original package. Items must be returned within 7 days of receipt with tracking.
Please contact me prior to sending anything back.
In any case of return for exchange or cancellation of the purchase the shipping cost, insurance and /or tax fees will not be refunded
for ring sizing, the US number system is used. If you do not know
your ring size, I highly recommend having your finger sized by a
local jeweler and asking for your US ring size before you place a
You can also try this website http://findmyringsize.com.
I am responsible for sending you the ring size you ordered.
However I cannot be responsible for determining your ring size.
If sizing issues arise, most issues can be accommodated
depending on each situation.
Some rings may be difficult to be re-sized and may incur a resizing fee.
Please let us know before purchasing if you are unsure.
VARIANCE IN GEMS
Natural Crystals vary in color and size. Your piece will bear
individual characteristics and although equally as beautiful and
unique, it may vary from the one in the picture.
POSTS & HOOKS of the earrings
Are made of silver, goldfilled or 18 kt gold plated brass depending on the model.
All items are quality checked but very occasionally there may be a
fault that was not found.
Please note that wear and tear in the course of normal use is not
considered a manufacturing fault. Jewelry and crystal items are
delicate and should be handled carefully. Crystal stones breaking
from mishandling is not considered a manufacturing fault.
Please see Care Instructions on the website for further information
on this. If you find your pieces has a manufacturing fault I will
gladly repair, exchange or refund the original piece in accordance
with the following process:
The product must have been purchased within 6 months of
You must notify Studio Oroca by email with:
- a photograph of the item with a description of the fault
- a "proof of purchase", being either the email confirmation or
Studio Oroca will respond within 4 business days.
Items must be sent via a trackable method.
Studio Oroca cannot be held responsible for goods that may be
lost or damaged during return shipping. So please ensure all items
being returned must be securely packaged with protective
wrapping and clearly addressed. Any items not thoroughly
packaged to avoid damage during transit will not be accepted, so
please take care when posting.
Studio Oroca will then repair, replace, refund or in circumstances
offer an exchange if the item cannot be repaired or replaced.
Replacements are only possible if the item is available.
If an exchange is offered and the price of the item differs from the
original amount then Studio Oroca will refund the difference or
request payment prior to sending the new item.
Refunds will be made through PayPal. The refund will be
processed as soon as the items have been received by Studio
Oroca . However, please allow up to 14 days from the day you
return the item for your account to be credited.
GENERAL PRIVACY INFORMATION
Your privacy is important to us and we ensure that the information
you provide is collected and held in accordance with relevant
privacy law. If you choose to provide your personal details to us,
we may collect the requested information from you including your
name and contact details and any other information that you
Paypal or Visa/ Isracard
Items are shipped after the payment clears.
Repairs to damaged goods are assessed by case and may incur a
fee if repair is possible.
CUSTOM MADE ORDERS
Are not refundable.