TERMS OF USE - OROCA 

 

You are welcome to place your secured order.

Please provide your details: full name, address and phone number.

 

Since the items are handmade manufactured and made by order

it will take up to 14 working days.

 

When your item ships, you will receive a confirmation email

along with a tracking number.

It can take from three to five days express shipping with DHL.

Shipments are sent to the address you provide, so please make 

sure it is current and correct. 

 

SHIPPING COSTS

 

Shipping worldwide are due to DHL shipping costs.

 

International duties, import fees and any additional local taxes that 

 

your country or state applies are not included and are the 

 

customer's responsibility.  

 

TAXES, DUTY

 

Orders to countries outside Israel may be subject to import duties 

 

and/or taxes, which are applied when your package reaches your country.

 

Your order is shipped on a Delivery Duty Unpaid basis. 

 

We are unable to estimate the amount of duties and taxes your 

 

package will incur as these charges are imposed directly by your 

 

local customs.

 

Payment of these is necessary to release your order from customs.

 

For more information, please contact your local customs office.

 

PACKAGING

 

Thoughtful care is taken to ensure your items arrive safely at their destination.

 

Items are beautifully wrapped and boxed and/or 

 

bubble wrapped to provide security and protection during shipping.

 

WHOLESALE

 

Volume discounts are available: 10 items or more.

 

Contact me for a quote.

 

RETURNS POLICY

 

Refunds are accepted in original package. Items must be returned within 7 days of 

 

receipt with tracking.

 

Please contact me prior to sending anything back. 

 

SIZING:

 

for ring sizing, the US number system is used. If you do not know 

 

your ring size, I highly recommend having your finger sized by a 

 

local jeweler and asking for your US ring size before you place a 

 

custom order.

 

You can also try this website http://findmyringsize.com.

 

I am responsible for sending you the ring size you ordered.

 

However I cannot be responsible for determining your ring size.

 

If sizing issues arise, most issues can be accommodated 

 

depending on each situation.

 

Some rings may be difficult to be re-sized and may incur a resizing fee.

 

Please let us know before purchasing if you are unsure.

VARIANCE IN GEMS

 

Natural Crystals vary in color and size. Your piece will bear 

 

individual characteristics and although equally as beautiful and 

 

unique, it may vary from the one in the picture. 

 

 

POSTS & HOOKS of the earrings

 

Are made of silver, goldfilled or 18 kt gold plated brass depending on the model. 

 

 

FAULTY ITEMS/GUARANTEE

 

All items are quality checked but very occasionally there may be a 

 

fault that was not found.

 

Please note that wear and tear in the course of normal use is not 

 

considered a manufacturing fault. Jewelry and crystal items are 

 

delicate and should be handled carefully. Crystal stones breaking 

 

from mishandling is not considered a manufacturing fault.                          

 

Please see Care Instructions on the website for further information 

 

on this. If you find your pieces has a manufacturing fault I will 

 

gladly repair, exchange or refund the original piece in accordance 

 

with the following process:

 

 The product must have been purchased within 6 months of 

 

notification.

 

 You must notify Studio Oroca by email with: 

 

- a photograph of the item with a description of the fault 

 

- a "proof of purchase", being either the email confirmation or 

 

bank statement. 

 

Studio Oroca will respond within 4 business days.

 

 Items must be sent via a trackable method.

 

 Studio Oroca cannot be held responsible for goods that may be 

 

lost or damaged during return shipping. So please ensure all items 

 

being returned must be securely packaged with protective 

 

wrapping and clearly addressed. Any items not thoroughly 

 

packaged to avoid damage during transit will not be accepted, so 

 

please take care when posting.

 

 Studio Oroca will then repair, replace, refund or in circumstances 

 

offer an exchange if the item cannot be repaired or replaced. 

 

 Replacements are only possible if the item is available. 

 

 If an exchange is offered and the price of the item differs from the 

 

original amount then Studio Oroca will refund the difference or 

 

request payment prior to sending the new item. 

 

 Refunds will be made through PayPal. The refund will be 

 

processed as soon as the items have been received by Studio 

 

Oroca . However, please allow up to 14 days from the day you 

 

return the item for your account to be credited.

           

 

GENERAL PRIVACY INFORMATION

 

Your privacy is important to us and we ensure that the information 

 

you provide is collected and held in accordance with relevant 

 

privacy law. If you choose to provide your personal details to us, 

 

we may collect the requested information from you including your 

 

name and contact details and any other information that you 

 

supply.

 

PAYMENT OPTIONS

 

Paypal. 

Items are shipped after the payment clears.

 

 

REPAIRS

 

Repairs to damaged goods are assessed by case and may incur a 

 

fee if repair is possible.

 

CUSTOM MADE ORDERS

 

Available!!! 

Are not refundable.

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Your stylish piece is waiting here  

Come visit the Workshop at Old Akko

Store Hours: Sun,Wed-Fri 11:00-16:00 | Contact: studio@orocart.com

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